Most employers know that conducting background checks is an important business practice, but few invest time to evaluate the candidate experience, ease of use, simplicity, and impact on the hiring process. Nearly 2 in 5 employers have lost a job candidate because of a poor experience with their background check process, and more than half of candidates think less of a company if they had a negative experience with its HR technology.
A poorly conducted background check is one of the most common reasons employers lose candidates that have accepted job offers — 21 percent of employers who have lost candidates that have accepted a job offer say it was because background screening took too long, and 20 percent said it was because a candidate had a poor experience with background screening.
What Does This Mean for You?
To avoid losing quality candidates, take a look at your background check process closely and follow these three strategies:
- Pick the best partner. Make sure your provider keeps up with compliance standards, is National Association of Professional Background Screeners (NAPBS) Accredited and provides timely communication and support to candidates.
- Timing is everything. The longer the background check, the higher the risk of losing the candidate to another employer. Typically, background checks should return in less than five business days, but on average take 24-72 business hours to complete.
- Put yourself in your candidates’ shoes. Not only is it important for employers to experience the process firsthand to make sure it is easy and straightforward, it’s important to seek direct feedback from your candidates.
Check out 8 ways to enhance candidate experience through background checks.