You may have heard that “employees don’t leave jobs, they leave people.” As the leader of your small business team, your employees look up to you, and the words you use to motivate them have tremendous power. Unfortunately, we don’t always choose our words wisely, and instead of heightening employee morale, some words and phrases can actually lower it. Here are 10 morale-killing phrases to avoid saying to your employees.
- “You’re lucky to have a job.” This only succeeds in making the employee feel incompetent and unworthy of their position - which is hardly a confidence builder.
- “Because I’m the boss. That’s why.” This is something parents say to misbehaving children. Your employees are not children. Treating them as such will earn you only resentment - not respect.
- “That’s not my problem.” On the contrary, your employees’ problems ARE your problems. Their work is a reflection of you and if they’re having problems that are preventing them from working to their best abilities, it’s in your best interest to help them.
- “Don’t question me.” Smart bosses surround themselves with employees who present different perspectives and express concerns. This helps you foresee possible challenges and come up with solutions. Not to mention that opening yourself to new or different ideas can open up new business opportunities.
- “If you don’t want this job, I’ll find someone who does.” Trying to motivate employees by threatening their jobs doesn’t make them more productive. In fact, it has the opposite effect. Using fear to motivate employees can take a toll on employee satisfaction, morale and job performance.
- “I don’t have time for this.” When you say this, your employees hear, “I don’t have time for you,” and sends the message that you don’t care about them or their problems. While you may very well be busy, instead of simply brushing employees off, give them a time when they can come back or ask them to schedule time on your calendar - when you can give them your undivided attention.
- “You need to do better.” Few things in life are as confusing or frustrating as vague feedback. Expecting employees to just “figure things out on their own” is unrealistic and unfair. How can you expect your employees to improve if you don’t give them specific, constructive feedback about their performance?
- “I’ll just do it myself.” You hired your employees to do a job, so you should be able to trust them to do that job. If you don’t let your employees do the work they were hired to do, they’ll start to think, “Why even bother?” and stop putting in any effort whatsoever.
- “That’s how it’s always been done.” How can you expect to grow your business if you aren’t open to trying new methods and strategies? When employees are encouraged to try new things, pursue new ideas and think outside the box, they become more engaged in their work, happier and more motivated to produce good work.
- "Failure is not an option." When your employees fear the possibility of failure, it inhibits them from trying new things and pursuing new ideas - and it prevents your small business from innovating. A better motivator? Tell your employees it’s okay to make mistakes - so long as they learn from those mistakes and grow. As Robert F. Kennedy once said, “Only those who dare to fail greatly can ever achieve greatly.”
Want to know more? Get tips for Earning Trust with Your Employees