How to Find the Right Background Check Provider

May 16, 2017 Mary Lorenz

Are you in the market for a background check provider? You should be.

More than 1 in 4 employers do not run employment background checks on every potential hire. This can lead to costly mistakes that could have a long-term impact on the business. According to a 2016 CareerBuilder survey, 75 percent of employers said they have hired the wrong person for a position, and a bad hire costs businesses an average of $17,000 once you add up lost productivity, a compromised quality of work, and time and money spent recruiting and training new workers. Running a comprehensive employment background checks can vastly minimize hiring mistakes—and it doesn’t have to take a lot of time, either.

But it’s not enough to have a background screening provider - you need the right background screening provider. Believe it or not, all background screening providers are not created equal. Finding the right one for your business can be confusing - especially if you’re not familiar with the ins and outs of background screenings. To help guide you in your decision-making process, look for these key factors when shopping around for background check services.

Configurability: Your business is unique, so you need a platform that can be configured to meet your equally unique needs. Is the software user-friendly and intuitive? Can the software be scaled and configured to meet your business’ needs? Do you have access to analytics and reports? Ask how much control you have to set up order entry, view analytics and create reports, set up notifications and control user access. Request a demo or see if you can test drive the platform to see for yourself.

Compatibility: Before you decide on a background check provider, ask if it has the ability to integrate with your company’s specific ATS (applicant tracking system) or human resource information system. This will enable applicant information to be sent directly from your ATS to the screening technology, eliminating errors and minimizing turnaround time for both employers and applicants.

Focus on candidate experience: The experience you provide candidates during the recruitment process has a major impact on their decision to accept a job offer. Nearly 4 in 5 candidates (78 percent) say the candidate experience they receive is an indicator of how a company values its people, according to the 2017 Candidate Experience Study. The background check is part of that candidate experience, and the less complicated you make it, the better. A good background check provider will not only provide an easy, hassle-free experience for your recruiters and hiring managers, but for your candidates as well.

Exceptional customer service: Background screening can get complicated. Look for a company with a solid reputation for dedicated, professional customer service, and find out how that support will be executed. Find a background check provider that provides expert support to help you carry out background checks successfully and address any challenges that may arise.

Turnaround time: Turnaround time is crucial for background checks. Sixty-three percent of candidates continue looking for other jobs while waiting to hear back on their most recent background check. Employers stand to lose valuable candidates due to extensive wait periods for background check results. Choose a background services company with a competitive turnaround time.

Certification and accreditation: When it comes to background checks, you want to ensure the maximum possible accuracy and highest level of quality. Look for a service provider that is accredited by the National Association of Professional Background Screeners and meets the standards of the ISO 9001:2008 family of quality management systems.

Download this quick-and-easy checklist: 6 Must-Ask Questions When Choosing a Background Check Provider.

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